Help & Support
Need a hand?
Clear answers, document retrieval, and next steps — designed to reduce friction.
Fast answers • No runaround
Support built for real journeys
Most customers come here to retrieve documents, check eligibility, or confirm timing. If something looks off, we’ll point you to the right next step.
Secure checkout (Stripe)
Instant documents after purchase
Policy retrieval anytime
Mon–Sat supportInstant retrievalClear guidance
Quick actions
Contact details
For quotes, documents, and policy retrieval help.
Email
support@gotempcover.com
We usually reply within one business day.
Opening hours
Mon–Sat, 9am–5pm
Closed Sundays & bank holidays.
Common help topics
Start with the most common scenarios — clean, fast answers.
How to retrieve documents using your policy reference
Updating cover dates before purchase
Vehicle lookup not found — entering details manually
Understanding eligibility and acceptance
Popular
Help topics
Quick answers
Frequently asked
How quickly can I get covered?Click to expand
How quickly can I get covered?
Most customers complete the quote flow in a couple of minutes. After payment, your documents are available instantly and sent by email.
What if my vehicle lookup doesn’t find my reg?Click to expand
What if my vehicle lookup doesn’t find my reg?
You can enter make/model details manually and continue. Lookup failing doesn’t automatically mean you’re not eligible — it just means we couldn’t prefill details.
Can I choose exact start and end times?Click to expand
Can I choose exact start and end times?
Yes — you select exact start and end times during your quote, so you avoid paying for time you don’t need.
How do I retrieve my policy documents later?Click to expand
How do I retrieve my policy documents later?
Use the Retrieve policy page and enter your policy reference. No account needed.
Still stuck?
Start with retrieval. If something looks wrong, contact support and we’ll guide you.